PANDORA’s products are predominantly made of sterling silver or 14k gold, often decorated with gemstones or stones. At PANDORA we are fully aware that the mining and processing of precious metals, gemstones and semi-precious stones can be associated with adverse social and environmental impacts. As a major player within the jewelry industry, we recognize our ability as well as our responsibility to help develop a more responsible supply chain for core jewelry materials.

Pandora Jewelry Care Instructions

We recommend that customers remove jewelry before going to bed or participating in physical activity. Exposure to certain harsh chemicals or environments will result in compromising the integrity of your jewelry. This includes, but is not limited to the following: perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish.

Cleaning Your Jewelry

Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewelry. Toothbrushes are ideal for cleaning jewelry with intricate details, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewelry in clean water. This particular cleaning method should not be used to clean jewelry with cultured freshwater pearls (see Cultured Freshwater Pearls for more details).

A silver-polishing cloth is a great tool to make your sterling silver jewelry shine again if the pieces have become dull. However, it will not remove scratches. Silver-polishing cloths may be purchased from PANDORA retailers or your local goldsmith.

Using a tumbler with the PANDORA ESSENCE COLLECTION and PANDORA Rose™ is not recommended.

Lucy's Gift Boutique is happy to offer free jewelry cleaning services tailored especially for your PANDORA products.